Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated. For limited time, riders can get a new Clipper card on their phones for free (normally $3). What happened to my order? Can I manage my Clipper account and pay my transit fares with my phone? What Clipper services are available during the COVID-19 outbreak? Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on). What does it mean to pick up my value and why do I have to wait to do it? Why wasnt I notified this would happen? If you have a monthly pass, it will obviously expire at the end of the month. Clipper A Clipper card makes it easy and affordable to ride VTA with free two-hour transfers. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. We offer a variety of discounts as outlined here. Comfort VIP Best of the best seats in Comfort Class! If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. After that, Clipper will not charge you untilafteryou tag your card and load your pass on it. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. BART is primarily selling paper tickets from the vending machines. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. Pre-Tax Transit Benefits. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. If you are prone to seasickness or motion sickness, we proactively provide complimentary ginger candies as well as Dramamine and Meclizine, which we recommend you take as soon as boarding is completed. BART is working to install Add Valuemachines that accept credit cards at all stations systemwide. You will select your seats when making your booking. International travelers, including Canadian citizens, will need proof of being fully vaccinated against COVID-19. How can I set up my card to automatically reload? Only registered Clipper cards are eligible for refunds. ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. We strongly encourage customers to take advantage of the time to unplug from technology! When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. You must apply for an RTC Clipper card in person at a participating transit agency. Check out our virtual tour of the Victoria Clipper V! To find out more information about replacing an RTC card, please visit 511.org. The terminal is located on Alaskan Way at Pier 69. The RTC Clipper card is a version of Clipper created for passengers under 65with qualifying disabilities to provide 62.5% off. Who CANNOT use Clipper on iPhone or Android phones for fare payment? EMAIL US. You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. Find your card and select Manage Auto-Reload from the More Options menu. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? Seniors age 65 and over get62.5% off with a Senior Clipper card. In Seattle, the nearby Bell Street Pier garage is located at 9 Wall Street, directly across Alaskan Way from the Edgewater Hotel. What is the best way to tag on the new Clipper card readers? You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. Limited-use tickets are not available on phones. Clipper is an all-in-one transit card that keeps track of any passes, and value that you load onto it, while applying all applicable fares, discounts and transfer rules. Children from countries other than the US or Canada will require a passport and possibly a Visa. Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. A couple of things have to happen before you can use the value. The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. If you do not hear any beeps or see any lights, your card may be defective or damaged. Includes travel to any of our destinations with activities or hotel stay or both. Your session is about to expire due to inactivity. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Opens in new window. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. Thank you! If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. Im so glad that I dont have to go into the office the last two weeks. Select machines accept credit and debit cards. Huh? You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. I set up Auto-Reload, but its not showing up in my online account. If you forget to tag off, thats the fare you will pay. Registered cardholders can report lost, stolen or damaged cards and request replacements. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. Select Clipper card and follow the instructions to add a card and load value. When will I be charged for my Auto-Reload value? For more information, visit Sales and Service Locations. We will send an email to confirm that you have updated information in your account. We do allow walk-up day-of guests to purchase tickets if space allows. A little work up front helps you save money. Luggage can be stored year-round (10am 5pm) at the Victoria Clipper (for $15.00 CAD per bag Credit Card ONLY Cast NOT accepted) while you explore in and around the city. Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. Select Clipper card and follow the instructions to add a card and load value. We strongly recommend that you check-in online prior to arriving at our terminals for travel. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. Learn more on our luggage policy. You can only purchase an HVD ticket online by setting up Autoload or through a transit benefit program. 5 6 6 comments Best Add a Comment BooksandPandas 1 yr. ago I would give them a call! If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. To order a Clipper card, visit Get Card. The tag will not register if you place your device or card too low or high on the screen. Yes. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. Should you want to change your booking in any capacity, a $15 USD fee will be charged. Cookie Notice Phone: (213)-204-2900. Please have your vaccination card or a photo of it ready in the event you are asked to show it. The passenger-only round-trip fare for the Victoria Clipper ferry ranges from $115 USD $160 USD for a 7-day advance purchase round-trip ticket depending on the time of year. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. The card reader at Caltrain stations. For account-related You can use cash value on all transit systems that accept Clipper. Clipper card pending passes cash value. Learn more about Clipper START and how to apply here. Routes available between Seattle and Victoria. Had to call a couple of weeks ago, and got a live person really quickly. If you dont have an international data plan, be sure to disable your phones data settings until you can find a hot spot to avoid charges. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. If you have an 8 ride pass, your rides will expire in 30 days. With the start of the school year, "we had an avalanche of youth apply for the cards," said Clarence Johnson, spokesman for AC Transit. I'd like to plan my visit to the Bay Area in advance. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. We've made it easy with quick guides to every service on Clipper. 2023 Clipper Vacations. For more information, please see our Seattle-Victoria fast ferry schedule. Final boarding is 15 minutes before the scheduled departure time. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. For Andriod phones, you may need the move your phone around. Was I supposed to activate it somewhere? You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. What is the difference between a limited-use ticket and a Clipper card? So if your primary funding source is declined, your order will be charged to your backup card. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or, Get an adult, Youth or Senior Clipper card, Replace lost, stolen, damaged or defective cards. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. When does the new 31-day pass become active? At your request, we can mail you a new card with your balance restored, typically within 2 business days. For more information, please see our How does Auto-Reload work with monthly passes? Youth/Senior Cards. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . The reason for this has to do with how much space unused orders take on their computer system. Please visit theUS Homeland Security websitefor more information. Clipper is now available throughApple Pay and Google Pay. We also offer special discounts for children and military personnel. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. Caltrain. In order to book using your travel credit please reach out to a reservations agent using our contact us form. Requires iPhone 8/Apple Watch Series 3 or later. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. Prior to that he was an assistant sports editor at the paper from 1984-1987. Email: FanAssist@Clippers.com. Log in to your account with the email address we have on file and provide an updated email address. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine.