We have had to, on occasion cap our bookings to protect our visitors during the current pandemic.We have tried to make sure on our website and on arrival that our visitors are aware that the day safaris are not currently running so you will see the animals on the walking route set within 500 acres. CunardCare is available to residents of the U.S. and Canada (except New York State, Quebec Province and Puerto Rico). Please be advised that no infants under the age of six (6) months shall be permitted to board and/or sail on the vessel. Updated June 21, 2022. But as noted above, some lines make exceptions to vaccination rules for young children. The Guest Ticket Contract contains information that affects your legal rights, and we recommend you read the terms carefully. Nonetheless the magnificent gardens and park, views, & maze can still be enjoyed and many animals viewed. We have also ensured that our teams are provided with the correct PPE, follow social distancing guidelines and carefully monitor their own health to minimise risk.We ask that our guests take responsibility for managing their own social distancing, as they would when visiting the shops or other outdoor attractions. The U.S. Department of State and other similar government agencies regularly issue advisories and warnings to travelers giving details of local conditions in specified cities and countries according to the agency's perception of risks to travelers. Under its previous policy, all passengers had to be vaccinated. Enrollment required. Generally, if a port on your itinerary requires passengers to show proof of a COVID-19 vaccine or a negative COVID-19 test, the line will make that a condition of your sailing. 549 is quite a generous gift, dont you think? Very very stupid. Free . We may receive compensation when you click on links to those products. (For further information, see paragraph 9 of the Guest Ticket Contract.). Our points-obsessed staff uses a plethora of credit cards on a daily basis. The result is that preparing for a cruise has become more confusing than ever. 75% of total price. "Make refundable deposits, because . No. Since a cancellation likely means a diminished opportunity to sell space on other cruises/cruisetours, the cancellation fees in the schedules below apply regardless of whether Your space is resold. With JetBlue, there haven't been any penalties or extra charges. Nothing advertised to say you absolutely have to book online and having just been told how quiet it is, what's the problem? But most major cruise lines dropped mask mandates earlier this year as COVID-19 cases worldwide dropped significantly. Mask-wearing requirements were common on cruise ships through much of 2021 and into early 2022 as COVID-19 spread across the globe in several major waves. Any liability for loss or damage to personal baggage is in accordance with the Guest Ticket Contract provisions. It depends. In recent weeks, a few cruise lines have relaxed their vaccine rules slightly but not to a great extent. Luxury toilet waggons in the car parks, social distancing and screens at the entrance. Viking. This policy can also be found in Section 8 . Plenty of places to have a picnic, and the food we did buy was very nice. Parking was easy and free. The Viking cancellation email states 'we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit (FCC). Therefore, any arrangements made by or for passengers either before boarding the ship or whenever disembarking entirely from the ship are at the passengers' own risk. The Scottish government introduced a new policy requiring patients to have two negative Covid tests before leaving hospital, and all new care home admissions to be isolated for 14 days. As of July 18, the CDC stopped posting information on the extent of COVID-19 cases on cruise ships on its website. Transfer your booking up to the date that the balance for . For special 3/4/5th guest rates, if the cancellation penalty exceeds the rate, the penalty will be equivalent to that rate. Please refer to. Covid-19. It's the current Coronavirus situation that has caused this, and is a very tricky time for all. Make the most of it being so quiet and come whilst no one else is there !! Learn more. After canceling in 2020 and 2021, we've rebooked for 20222. It's a landscape that is likely to continue to change markedly in the coming months. Their flexible cancellation policy also lets guests change plans if they test positive with COVID-19 within 30 days of departure, and most cruises are 100 percent refundable up to 91 days before . Norwegian Cruise Line also reserves the right to change its itinerary whenever advisable or necessary which may cause all or any part of a tour, program or other service provided by independent third parties to be changed or abandoned. NCL will not be responsible for any loss or damage which is not so reported. For booked guests, please review your booking confirmation email which contains the cancellation schedule and final payment terms that apply to you. NCL is not responsible or liable for any loss, theft, pilferage, damage or delay to passengers' baggage or personal effects. The bottom line is cruise lines have been free to choose whether they follow CDC recommendations for COVID-19 protocols on ships for many months. Norwegian Cruise Line visits a large number of ports in numerous countries around the world. Norwegian Cruise Line is not responsible for any representations or conduct of your travel agent, including, but not limited to, failure to remit your deposit or other funds to Norwegian Cruise Line, for which you shall at all times be liable to Norwegian Cruise Line, or any failure to remit a refund from Norwegian Cruise Line to you. The below policies are effective November 17, 2022 for voyage dates on or after November 17, 2022 on a prospective basis for all cruises: Denial of Embarkation or Reboarding; Quarantine and/or Disembarkation, *All refund requests must be made within 90 days of the date you cancelled your voyage or the schedule embarkation date, whichever is earlier, or you may only be entitled to a Future Cruise Credit for the amount specified. COVID-19-Related Leave Programs: The policies regarding COVID-19 illness, exposures and quarantine that covered employee absences during 2020 will continue to be available through December 31, 2021. Other highlights at this upscale hotel include a bar/lounge, a terrace, and a garden. New covid variant: The XBB.1.5 variant is a highly transmissible descendant of omicron that is now estimated to cause about half of new infections in the country. Please note that there is a 5"-6" riser in regular stateroom bathrooms, and bathroom doors are 20"-22" wide. The vacation rental property VRBO has not offered any Covid-19-related exceptions to its cancellation policy. For U.S.-based cruisers returning to the U.S. by plane from a cruise overseas, there is no longer a COVID-19 testing requirement, as of June 12. CunardCare is non-refundable. I disputed this with my bank who refunded me the money, months later I have been told that the money will need to be returned as Aspinal Foundation had no communication from me but I have an email trail confirming this. Related: Do I need to take a COVID-19 test before cruising? Government fees/taxes are excluded from cancellation penalties. Any late arriving guest may join the ship at an approved port of call in the scheduled itinerary. Thank you for taking time to leave your feedback.Your feedback has been passed on to the relevant team leaders and we will investigate thoroughly. On Thursday, it said it would no longer require pre-cruise tests on any sailing in the two markets where it operates: Europe and North America (the new policy takes effect July 24 for sailings in Europe and July 27 for sailings in North America). For further information, please refer to the Guest Ticket Contract. The CDC's initial Conditional Sail Order imposing COVID-19-related rules on cruise lines expired in February and was replaced by a set of recommended policies that cruise lines could opt-in or opt-out of following. Vaccination/Testing Restrictions Lifted IN EFFECT AS OF MAY 5th, 2022. A good way of raising money but not good for the normal customers. If you, your family members, travelling companions or other close contacts are denied embarkation or reboarding, or are quarantined or disembarked during the voyage, due to a positive COVID-19 test or being suspected of having COVID-19, you and they are entitled to a Future Cruise Credit (FCC) for the amount paid to Norwegian in the event of denial at embarkation, or the unused portion of your fare in all other cases. Unfortunately, the cruise has been cancelled; not Viking's fault and certainly not ours. Many cruise lines warn in their travel documentation that "guests are responsible for complying with all local health and safety requirements which may include additional pre-embarkation testing at the terminal," as Norwegian puts it in its documentation. We ask that you follow all local guidelines and laws with respect to wearing a mask in public areas. Holiday Inn Express Folkestone - Channel Tunnel hotel is only 1.6 miles from the Eurotunnel Terminal.. Close to junction 12 of the M20 motorway, our pet-friendly hotel is also convenient for families on their way to Dover Ferry Terminal or Ashford International station, both around a 20-minute drive. Final payment is due at 150 days prior to sailing on voyages 31 days or more. Staff unfriendly and left us outside waiting to be let in, (Covid19) despite looking at us several times, and ignoring us completely.I thought that some of the cages should be made larger, especially for the big cats. Passengers' baggage and property are transported, stored and handled at owners' risk at all times. Failure to produce this letter at embarkation may result in boarding being denied with no refund provided. You may also contact us at 866-234-7350 (Monday through Friday from 8 a.m. to Midnight, Eastern Time, and from 9 a.m. to 9 p.m. Eastern Time on Saturday and Sunday). Arrival at the Cruise Terminal Port Lympne Wild Animal Park, Hythe, CT21 4PD, United Kingdom. Final payment is due at 150 days prior to sailing on voyages 31 days or more. Port Lympne Reserve: Do not book here!!! Our adult tickets are currently reduced from 26 to 19.98 to reflect the current withdrawal of the safari ride.It is disappointing to read your feedback about the staff that you encountered and this have been passed to the relevent team leader. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Got to the ticket booth we were directed to and the lady said it was for online bookings only, quite rudely may I add, we went to wait again and go to the next one and the next lady gave us a really frosty reception saying we should have booked online and had to ask a colleague if she could even let us in. We're here to help. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. In many cases, yes. A line-by-line guide. Passengers under these age cutoffs who aren't vaccinated typically have to present negative COVID-19 test results and submit to mandatory testing at the port on embarkation day to board. 75% of full fare. You must also submit a copy of the boarding pass/documents, proof of payment (including amount), and a copy of the cancellation or delay notice if you booked your cruise directly with NCL. 50% of total price. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. For general information regarding reservations and hotel status, please visit www.ihg.com or contact 1 877 424 2449. I was expecting a lot more given the reputation this place has. We did enjoy seeing the gorillas, especially the babies, and the red panda. Note that some lines require that all passengers boarding ships be vaccinated for COVID-19, no matter their age. Do I need a COVID-19 vaccine to cruise? Anyone effectively denied boarding in these circumstances will be entitled to a refund . Sadly, no-one knew anything about it.