You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Do not buy tix here! Outside of the US and Canada, fans are defaulted to a refund. Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services. I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). Never use stubhub again. I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. Just bought tickets. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available. No where does it state that you needed to be a student at the school to use these. When I got to the venue my tickets were no longer accessible. Just notified by email of event cancellation for Atlanta United vs Orlando. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. Never Again. No Refund Policy? BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. There were several other people at the event that had the same problem. What about Canada? Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. It . Never Will I Buy From Stub Hub Again. Your service is terrible and not worth the fee. The concert was June 11 but was supposedly postponed but again like I said no new date has been posted! TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. The game has been changed to Sunday 27th August and we are simply no longer in the UK. So now the tickets will not arrive in time for my event. Steve Brown #TheTwoSteves (@therealdesert) April 1, 2020. In a settlement announced Wednesday, StubHub has agreed to honor the FanProtect Guarantee, as well as disclose any future modification to its refund policies and promptly process refund. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. The buyer gets refunded fine, but why I am being charged their refund? They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. At the moment they are validating the tickets for the next Coachella and treating it as a postponed event. Even talked to their top customer service expert who was an absolutely useless subhuman monster. I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. Following the change in policy last year, many customers complained and filed lawsuits highlighting how StubHub backed away from its long-standing Fan Guarantee refund policy without informing consumers. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. What if I never got either? I agree I do not like their return policy. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. I requested refund now, but they didn't reply me yet. I do NOT want a coupon I want my money. When we bought these tickets, we had jobs and splurged for a night out. 4.6.2020. Too late to purchase decent seats. I'm returning the tickets and buying else where. This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. We were going just to see one of them. If you want your refunds, go through your credit card companies or banks. See detailed StubHub customer service rankings, employee comments and much more from our sister site. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. A StubHub employee via phone assisted in returning the ticket to my account. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. "I finally got a supervisor on the line and he said 'No. StubHub is taking a lot heat over the policy. Also disputing a charge that you made is fraud. Stubhub is such a ripoff. 4. We were able to register one wristband, but not the other. These cookies ensure basic functionalities and security features of the website, anonymously. I called ticket master and all the floor seats were sold out!! I called immediately but received the same reply, "No refunds!" StubHub updated their policy today. (Not to be confused with a free alcohol section which would have been great). I contacted Stubhub and they refused to refund my money. I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. Can you explain to me how I can still use the credit that I was issued? They said the money had already gone to the seller which is pure BS. Fans outside of North America are defaulted to a refund. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. Just bought tickets. All of our tickets were void, fakes, frauds. Our policy change may have come as a surprise to people. April 1, 2020 Who should shoulder those cancellation costs? This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. UPS delivered my tickets, but now I can't find them. DON'T BUY ON THEIR PLATFORM!!! Complete StubHub customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. I called the credit card company and the charges on the card had not even hit yet. The original purchase has aged off my account history. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee." The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. I WANT MY MONEY BACK!!!! My order for $402.19. Stub hub is a 3rd party seller. They DO NOT have their customers backs. I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. If any of these tragic events occur, you will be eligible for a refund. I will never use Stub Hub again. >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. Called back for refund. Current Ticket Policies: Subject to Change*. Following backlash from customers, the ticketing company responded in a statement this week. I wish I had read this before buying. I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. How Can I Request a Refund for a StubHub Ticket? I paid a lot of money for this, money that I really couldn't afford and the artist didn't show. I purchased tickets to the Olympic gymnastics trials in January 2020. I was able to receive a refund but we all know that does not help. After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. 3 hour wait on the phone, said they would call me back within 1-2 hrs - still waiting it's been over 2hrs now. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. You will enter your community username and new password and done! I called customer service right away, but they denied a refund. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. At that point, never before that, I saw that it said that the refunded amount had to be used within one year. The event has been passed, and no new date has been posted. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. They still charged me fully for a canceled ticket transaction. I WILL NEVER USE STUB HUB EVER AGAIN. also the card I used to buy them I no longer have. Now what? i have tried to call several times but have been on hold >3 hours on 2 occasions. We are changing the way you register and sign-in to the StubHub Community. No money back, no excuse as they claim this is the seller fault who mixed the tickets.. My 500 USD are already there for 1 month. BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. Last Updated on June 24, 2020 by Dave Clark Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. On March 7th, StubHub emailed Marrali a copt of its refund policy. Obviously, the seller realized go see her favorite hockey team on the day of her birthday, 11/11/2012.out has been announced and I called stubhub customer service to see if there wanted a time frame of when I would see my refund if it did in fact get canceled they could answer the question or give me a refund now. The FanProtect Guarantee is StubHub return policy. This site is horrible. i have attached the information from the venue. StubHub Return Policy [Quick Information]. Launched in 2013, TheTicketingBusinessNews is owned and delivered by Xperiology the UK-based events, publishing and marketing agency dedicated to sports, arts and entertainment. Called for a refund and they won't give me one and the manager hung up on me. NEVER AGAIN will I use STUBHUB. I opted to wait and try with my credit card company to see what options I had to cancel that transaction. I purchased a Citi field parking pass for Mets opening day. I have been attempting to contact you several times regarding ticket order #553613638. I don't want a damn coupon, I want my money back! Stub Fraud. ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. This is the worst service I have ever are ticketes but are tickets were NO good. I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? "The company even repeated that promise of full refunds in an email sent to Cormier in early March. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). to see the game on TV? As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. 2023 The Hollywood Reporter, LLC. Called stubhub, no help! StubHub "originally offered Final Four buyers the option of receiving a full refund or receiving a credit worth 120% of the purchase price to use on future orders," but the company last week "changed its refund policy amid the widespread cancellations of events, making the 120% credit the only option except in jurisdictions where laws . BILL TURNED TO STUBHUB FOR A PRODUCTION OF LES MIS AT THE BOSTON OPERA HOUSE. I want a full refund as we lost jobs and need that money. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. This is ridiculous! I got real sick and cannot go to the concert I need to possibly get reimbursed please. This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. Tons of others with stub hub purchases were going through the same thing. It is taking Stubhub about 120 days to process refunds. People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. When I received the tickets it is stamped on them in large lettersStudent ID required! dont worry you can get your StubHub ticket refund(including any shipping/handling fees). I am quite dissappointed. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. StubHub is a ticket resale and exchange service. People have to make mistakes all the time and this was a mistake. My tickets were 100% real. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. Said cancellation was glitch. As a marketplace, we act as an intermediary for buyers and sellers. The latest breaking updates, delivered straight to your email inbox. "These consumers made a deal with StubHub," he said. 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. I want my refund please, I have been trying to contact you for a refund im not doing a lot of bad mouthing fair is fair I want my money the event didn't take place on March 28 , basketball game ,, please I have been more than patient call your line no answer I have reach out to you every way I know how no one is responding you should treat your customer this way. I WILL NEVER RECOMMEND THIS WEBSITE OR NEVER USE IT AGAIN!!! Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. You can request a refund from StubHub by email. Yes tonight I was buying US Open Tickets and meant to buy Day session and by accident I bought night session. You will receive an email with instructions on how to receive your refund. Check the StubHub Help Desk var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket?