He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." If tickets are not consecutive, then the Seller must create a separate listing. 2.15 viagogo Guarantee. To open a dispute: 1.Log in to your PayPal account. It's unlikely you'll get the delivery costs or booking fees back, though. I had put the required amount of 180.00 per a ticket. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert . Thus, the ticket price shown (before our fees) may include Tax as appropriate. 3. You will receive an email notification from Viagogo explaining the same. ! Otherwise, avoid!!! Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Waste Management Phoenix Open Ticket. your claim status, claim form or questions about when payments are You can add me too. The Viagogo Refund Class Action Lawsuit contends that Viagogos action is in direct violation of the companys stated policy. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. 3.2 Other Information. Taylor Swift Tickets. 6.2 Waiver of Consequential Damages; Liability Limit. the price it is sold for on the primary market). 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. Viagogo has advised customers who cannot attend a rescheduled event to relist the tickets on its website, which allows the company to take a repeat commission from new buyers. 1. 'At that point, I went onto the event organiser's website and there was a very clear statement of cancellation,' he said. The Weeknd Tour 2023. Viagogo states that in this case, customers' tickets will remain valid for the new date and refunds will not be offered. Provide the information they might require. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Which? Not only no refund. 3.3 Laws and Regulations. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Stray Kids Tour 2023. South Shore Hospital disclosed in February 2022 that highly sensitive personal and medical information belonging Read More. If your event has been canceled, Viagogo will ask you to return the tickets and get a full refund for your purchase. No further contact on future rescheduled date since October 2020. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Carnaval Barranquilla Tickets. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. If so, you may be forced to pay for replacement engines and repairs out-of-pocket. To post a ticket for sale on viagogo You must first register with the Site. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Yes, add me. January 23, 2022 6:26 pm (Updated January 24, 2022 10:25 am) Fans of singer Adele have been left in limbo after she cancelled a series of Las Vegas concerts indefinitely. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. 'Eventually Viagogo offered me a refund but I don't think many people have the tenacity to hound them like we did,' he told us. Due to extreme weather conditions, our phone lines are currently closed. Received Refund in full for cancelled concert. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. consumer rights expert, Adam French, said: Viagogo has a history of ripping customers off and skirting the law, and in these challenging times it seems to be dodging its responsibilities to customers when considering requests for refunds.. 'We always advise customers to purchase tickets directly from us through TheOpen.com or from authorised providers which are listed on the website. Suggested Article: Verizon Wireless SMS Refund Settlement Details. The orchestra said in a statement Tuesday that ticket buyers will be offered refunds. According to the consumer group Which?, Viagogo's terms and conditions say . viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. I have yet to get my tickets and when I called the venue they told me to be weary and they might be fake. Tony Wood has been trying to secure a refund for his tickets to The Open Championship 2020, after receiving an email from Viagogo claiming the event had been postponed. Gordon Scott had a similar experience, after buying a ticket to Leeds festival to see headliners, Rage Against the Machine, on the Friday night. 'It's clear as night and day the 2020 event is cancelled.'. Actions does not process claims and we cannot advise you on the Something to be aware of with Viagogo is that many promoters will turn people away that have bought tickets from them. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. If an event is rescheduled, the customers tickets remain valid, per our terms and conditions, and therefore they are not entitled to a refund. Mar 1, 2018. CO. We will refund you within the next 7 business days, as soon as you inform us of the tracking number of the return tickets to the address indicated above. "If . Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. You will be entitled to a full refund or a 120% voucher. Viagogo had a selection of how much did you want to spend for a ticket. viagogo aims to provide buyers with the widest possible choice of tickets to events, and enables sellers to reach a . Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Dial +1 (866) 788-2482. Send us your story with as much detail as possible to fill out our investigation. Can I pick up my tickets instead of having them shipped? Including any such items constitutes a material breach of these terms and conditions. I'm Travelling - where and when will I receive my tickets? "If it's been canceled, chances are you're . To be a member of this Site, You must agree to accept the terms in this Agreement. 4.Select the button beside the transaction you want to dispute, then click Continue. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. All sales and bids are final. https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. The tickets were bought by me as a present for my mother and parents-in-law. Harry Styles Tour 2023. You should typically get a refund for the ticket and any fees or service charges within 30 days. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. Go on and tell us about your poor consumer experience. Knotfest Japan Tickets. You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Such notice shall be deemed given one business day after the email is sent. That's not something you're likely to shake off. All Rights Reserved. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. One of the performers was sick, so the concert was rescheduled for September 28th at 7:30 pm. I have no ideal why a law suit has not come up sooner. I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. Tickets may be substituted with comparable or better seat locations without the Buyers approval. . We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Coronavirus refunds: why fans are raging over ticket policies, Original reporting and incisive analysis, direct from the Guardian every morning. It has been alleged Read More, Have You Participated In The National Math and Science Initiatives Programs? But to her frustration, Viagogo claimed the refund could take several months. Travis Scott performs on stage during Wireless festival in London last year. . viagogo does not take title to the underlying ticket (to the extent such title exists), and the actual transactions are between the Buyers and Sellers. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. What We Do. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. You may only use the Services if You can legally enter into and form binding contracts. Leave us a message by clicking the Contact Us button. Issues relating to the tickets which are apparent prior to the event must be reported within 10 working days after receiving the tickets, otherwise this will no longer be covered by the viagogo Guarantee. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. Now I find that Viagogo is fraudulent and I and many Aussies have lost a lot of money. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. 6.11 Permitted use. The difference between 'cancelled' and 'postponed' events is . By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. Ha*Ash Concert Tickets. 3.1 Accurate Descriptions. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. 'If someone has purchased a valid ticket from a secondary site, it would be accepted for entry, however as no 2020 or 2021 tickets have been sent out yet then it's a case of buyer beware with regard to the validity of any tickets being sold on secondary sites. viagogo AG is registered in Switzerland, Company No. Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). In 2020, New Zealanders were warned about buying tickets to . Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. We often link to other websites, but we can't be responsible for their content. The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? Note that Your payment may be withheld if you violate this clause. I will join any class actionthis judge from Florida is corrupt and must be disbarred for not allowing this though. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Romeo Santos Tour 2023. We may also first deduct any amount you owe us from any amount we owe you. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. 2.6 Making an Offer. They keep finding excuses as to why it has not been processed. The refund will be received from the Event Organizer within 30 days. Why can't I see my order or sale in my account? Received clear instructions via email on how to claim refund for cancelled concert which involved posting . We will also add Tax on our fees as applicable. Sellers should use our automated online confirmation process. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. This charge is in addition to the amount originally paid for the tickets. An investigation has commenced regarding Honda CR-V(MY 2019-2021),Civic(MY 2019-2021)andAccord(MY 2018-2021)vehicles that are prone to engine oil contamination. Welcome to viagogo's online ticket exchange (the "Site"). Can Australians join in? The class action accuses Viagogo of breach of contract and unjust enrichment, as well as violations under Floridas Deceptive And Unfair Trade Practices Act. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. drug injury lawsuits and product liability lawsuits. 5.3 Disclosure of Information. 6.1 No Warranty. Which? 2.11 Ticket Fulfillment. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. You also agree not to separately contact the Buyer at any time for any reason. Can I buy tickets that are personalised with someone else's name on them? Letter to report a problem with something bought on credit card, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? Note that the Seller may or may not be required to charge you Tax on the sale of your ticket. 5.2 Violations, Termination and Suspension. 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. 1.1 Introduction. 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. By Rhona Shennan 23rd Jul 2020, 3:38pm At no time do We provide the Buyer's payment information to the Seller. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled. June 14, 2020 Rolling Stones concert in Louisville, KY cancelled. However, in Viagogos most recent filings, it says customers with tickets to events affected by the pandemic have been offered vouchers worth 125 percent of the original purchase price, Complete Music Update reports. Your email address will not be published. The CMA also asks event organisers to ensure that, as a minimum, restrictions are clearly disclosed on the event's website and the first page of the purchase process of all official sellers. We would like to show you a description here but the site won't allow us. Instead, it sat on your $2,031. Best regards, Viagogo team. Melissa Taylor paid over 270 for two Wireless Festival tickets in June. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. You agree . We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. Let us know in the comments! Answer (1 of 3): Viagogo runs prudent customer care operations. 4. National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. If the event . Trying to call the customer service is ridiculous with 3 hour wait times. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. BLACKPINK Tour 2023. Please add me to this list as I am almost 100% sure I got scammed. By clicking a link you are consenting to this. Gordon was offered a refund, but only after spending hours on the phone and contacting the organiser personally. A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. Viagogo reviews, customer feedback & support. We've also heard from a few Viagogo customers who have managed to get refunds by contacting their banks. Honda CR-V, Civic and Acord Potential Catastrophic Engine Failure Get In Touch With Attorneys Today! 1,779 reviews for Viagogo, 1.3 stars: '1. The Weeknd Concert Tickets. Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. 2. Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021.