The exact amount of this fee varies by the event, but it can often be a significant charge when compared to the base price. That money would go entirely to Ticketmaster. To put it in short, Ticketmaster has a website that is easy to use. However, it might actually be a fraud. The more popular the event or the artist is, the more money will have to be spent to get a closer seat to the stage. Swifties, as the artist's diehard fans are known, flooded the internet this week to buy pre-sale tickets for "Eras.". In case you are the seller of the original ticket, itll add a service fee which is also known as the convenience charge to the total face value of the ticket. and our These two companies often offer tickets for the same events. With StubHub, "The StubHub Promise" guarantees a refund if you were sold a fraudulent ticket. Sat Apr 29 2023 6:30 PM Mercedes-Benz Stadium, Atlanta, Georgia. Elon Musk thinks were close to solving AI. Ticket prices can be cheaper than face value. Their automated email is useless and they have not got back to me. Complete refunds for cancelled events. Since the pandemic, he's seen a "gargantuan amount, an absurd, crazy amount" of fraud through Facebook and other platforms. How can I change my bank details for my resale order? The extra fee increases Ticketmaster's profits. Ticketmaster has available refunds should the event be rescheduled, postponed, or cancelled. Both of these online ticket venues have excellent customer support options and large numbers of available seats for a variety of venues. Depending on the venue, StubHub can show you a map of where each ticket's seat is. In addition to the huge payout, the company was compelled to add disclosures on its website acknowledging that fees are a source of profit. Selling online, especially the ticket you have already bought under your name was never an easy task until Ticketmaster stepped in. You should be able to transfer them from your Ticketmaster account. What if the buyer doesn't have an account? We want to hear from you. But it becomes a "buyer beware" type market, experts said. Ticketmaster vs Stubhub: When it comes to online booking of tickets for your favorite band or event, Ticketmaster and StubHub might be two of the leading ticket resellers jumping into your mind. All Rights Reserved. Sat, 17 Jun 2023, 17:00. Although the platform or legally, the main reason for buying from StubHub is to buy the tickets at lower rates. Ticketmaster is an entertainment entity from America that offers sales and distribution services in many parts of the world. This is not a heartwarming success story. I would ask Ticketmaster directly, as my tickets eventually were transferable, so it seems like your event isnt or maybe theres a different hold on it that they can lift. Seller sent me wrong tickets through Ticketmaster, DiamondBacks tickets no barcodes and not available for mobile transfer, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. In addition to that, itll also charge an order processing fee. There seem to be a number of inquiries about ticket sales these days, particularly for the NBA teams, although the information below is meant for any kind of ticket (Broadway shows, sports, concerts, etc.). Heres the Latest Data (Updated for 2023), How Much Artists Make Per Stream on Spotify, Apple Music, Amazon, YouTube, Pandora, More (Updated for 2022), Suga Sells Out Entire US-Based Tour During Ticketmasters First ARMY Member Presale, Glastonbury 2023 Lineup Revealed Elton John, Guns N Roses, Arctic Monkeys & Lizzo Headlining, Ticketmaster Touts SmartQueue Tech for Upcoming Eurovision Song Contest Partnership, Evan Rachel Wood Denies Pressuring Other Marilyn Manson Accuser Into Making False Abuse Claims. Its art. However, instead of being determined by the ticket price, they're charged for every order. Support our mission, and make a gift today. They are ready to solve your doubts Monday to Sunday between 9 AM to 9 PM eastern time zone. We may earn small commission from the products mentioned in this post. Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. The delivery fees are determined by the venues. It hasnt even been five years since Ticketmaster settled a class action lawsuit requiring it to pay out $400 million to more than 50 million ticket buyers who were charged unexplained order processing fees and UPS delivery fees that werent actually spent on anything in particular. Anyone know how I can contact customer support for Ticketmaster? It also included MIT economist Sara Fisher Ellison. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. . But with reselling and convenience fees, the prices for events can easily skyrocket into hundreds or even thousands of dollars. Your email address will not be published. The 2023 tour, which has 52 dates so far, sold more than 2 million tickets that day a single-day record. While everyone seems to understand that the fees are both 1) very high and 2) seemingly nonsensical, it is less clear why theyve been allowed to get this way and whether theres any chance at all that they might change. Stubhub's face prices for tickets may look more expensive than Ticketmaster's, but that's because most of the fees are automatically added to the value. Having all of this information makes it easier for you to find tickets that match your budget and interest. Office Hours. Sign up for The Goods newsletter. And it may not be clear how to differentiate the two groups. Re: Ticketmaster wont let me transfer tickets. Remember, the receiver's email address must be different to the sender's email address. 2020 Official Top 5 Review. [deleted] 4 yr. ago When it comes to popular events, Ticketmaster is quite famous and the tickets get sold out pretty easily. They have a user-friendly website with a good user interface. Once you find a ticket, have a look at the ticket details then go for the well-suited delivery method. If all tickets are purchased during the ARMY MEMBER Presale, there will not be a General Verified Fan Presale or General Onsale. Live Nation and its Ticketmaster subsidiary, which continue to grapple with a Justice Department investigation and bipartisan scrutiny from lawmakers, just recently urged the court to approve their arbitration motion. Should you. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. In 2016, for example, New York State Attorney General Eric T. Schneiderman led an investigation into the online ticketing industry and announced that superfluous fees are impermissible under the law and constitute evidence of abuse of monopoly power., And since early 2018, the Department of Justice has been investigating TicketMasters parent company Live Nation for anticompetitive practices. Learn More. To be able to transfer the ticket, Ticketmaster requires the buyer to have a Ticketmaster account. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Id guess brokers who have confidence theyll get tickets. Glitzier events like Broadway shows and arena sports have pretty high fees, but theres an odd premium placed on pop stars. There tend to be more extra and hidden fees applicable, particularly when it comes to fan-to-fan ticket reselling transactions. The firm estimates the global secondary market share will rise to $2.2 billion by 2026, representing a growth rate of about 8% a year; 44% of the revenue growth is expected to come from North America. Sometimes shows are not eligible for transfer until closer to the event date so you need to find that out from Ticketmaster or maybe the venue. Now what you can do is sell them to other people on the same platform. A big concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. ViralTalky's team of content writers regularly helps write high quality content. 2023 CNBC LLC. Not every ticket includes a facility charge. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM on Saturdays, and 9 AM to 6 PM on Sundays. https://www.vox.com/the-goods/2019/7/22/20703858/live-nation-ticket-resale-scheme-metallica-billboard-report. Alex Murdaugh stands guilty of killing his wife and son. I'm confused. No tickets available. The website allows you to ask questions from other users in their community and get easier solutions. Nothing was even on the table. On the website, enter the ticket details. Facility charges are determined by the venues. Phone support during select hours on weekdays and weekends. Twice a week, well send you the best Goods stories exploring what we buy, why we buy it, and why it matters. Even for the buyer, searching and doing other movements on their website comes without any charges. In addition to having all the search categories of Stubhub, the search function also lets you seek events by entertainment genre. The findings raise questions for whether consumers have a right to full price disclosure up front. A concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. "A broker is fishing to see what they can get," Cobb said. Some of their strategies for success: Using email newsletters, credit card perks, social media alerts and fan club memberships to buy pairs (or even numbers) of tickets for in-demand events that ideally involve audiences who can't or won't plan ahead enough to buy the tickets first themselves. The prices can also vary for different locations, for different states, different days, and different timings. The face value price is the one you see on the website. To conclude, Ticketmaster is a good choice but StubHub is an even better option in the above-mentioned cases. If none of these work, you might have to pay the Stubhub penalty for your inability to deliver the tickets. Last April, the New York Times reported on complaints from venues that alleged Live Nation had threatened them for selling tickets through Ticketmasters largest competitor AEG. display: none !important; The Customer support services are open on all days but they have a certain time range they need to be reached out within. This upfront-fee pricing strategy included all required fees, which generally amounted to 15% of the ticket price plus shipping and handling. Reddit and its partners use cookies and similar technologies to provide you with a better experience. [2022], Gametime vs StubHub: Which Is Better For You? The more popular the event or the artist is, the more money will have to be spent to get a closer seat to the stage. But they typically feel reasonable: Movie tickets purchased through Fandango or through individual theater sites typically have an added convenience fee of $1.50 to $2.50, which appear legitimately used for upkeep of the system. [2022], Ticketmaster vs Live Nation Which One Is Best Option? Bundle up and save on concerts, live shows,. You can use the price filtering tool to find the best seats for your budget by looking at venue maps. To explore this idea, the researchers examined how users clicked around StubHub. Amazonand the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. Ability to search by ticket number and amount you want to spend. Ostheimer said no, sorry, he would be using the preselected question cards. This is my first time selling on Stubhub. Order processing fees are another type of convenience fee. You may also need to pay taxes whether you purchase from the United States or Canada, but that's typical of any online ticketing service. Ability to narrow search parameters with advanced filtering. In addition, they don't have the same order processing and delivery fees imposed by Ticketmaster. Please list the steps on how to do this. However, in recent years it has upgraded access to the worlds biggest ticket marketplace. There was a $19.50 delivery fee to cover expenses of mailing a ticket; a $4 facility charge set by the venue; a $4.25 order processing fee shared between the ticket seller, Ticketmaster, and the client, Live Nation, which happens to be Ticketmasters parent company; and a service fee, which was the largest, at $23. Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. After clicking on every continue option, itll search for the best available tickets according to your criteria. presale offer for Capital One cardholders, Why egg prices are surging but chicken prices are falling, U.S. senators and the Tennessee attorney general, often buy up tickets from primary sellers in bulk, Ticketmaster announced Thursday afternoon that it has canceled public ticket sale plans for Taylor Swift's upcoming "The Eras Tour.". You can't see the total number of tickets available for any given event, which means that venues might sell out if you wait to make your purchase. If you make a purchase through any links on this website, we may get a commission. Primary ticket dealers and resellers for events. In most cases, tickets aren't issued until 24 hours before the event. These are asking prices, not necessarily what fans are paying to score a seat. Buying tickets on the "secondary market" poses an elevated risk of fraud and/or exorbitant prices for consumers, entertainment-industry experts warned. As one member said after canceling their seats this sucks!. Why can't I sell my tickets through my Ticketmaster account? I can't see my Resale tickets available to buy on the website. For fan-to-fan reselling rather than original venue purchasing, there are extra fees applied. The cheapest prices and best locations vary depending on the event, so it always helps to check both. Garth Brooks Background. Sometimes shows are not eligible for transfer until closer to the event date so you need to find that out from Ticketmaster or maybe the venue. Did you find it helpful? The additional costs dont show up on StubHubs website until after youve input personal information (name, email, phone number), and then appear in small print at the bottom of the window asking for your payment information. Register yourself with a StubHub account. Can I sell tickets from Ticketmaster non eligible for resale? Its supposed to be challenging. As if the way that art challenges us is by testing our abilities to make purchases on a monoliths poorly designed website. You will enter your community username and new password and done! In case you were thinking if the website allows negotiation, they do not. Add-Ons Available See Tickets From New York Knicks Offers Watch in Comfort Enjoy a set up like none other with luxe event suites. Stocksy. Sign up for free newsletters and get more CNBC delivered to your inbox. Buy and sell your Taylor Swift tickets today. Cookie Notice The buying process of tickets on StubHub is similar to that of other ticket-selling websites. Before buying, do one last check of the website's URL domain name to ensure you're buying from "ticketmaster.com" and not "ticketfaster.com," for example, Cobb said. Ticketmaster has a website that is easy to use. Unique Ticketnetwork Features 200 percent ticket refund for accepted but undelivered tickets, as well as invalid tickets. Hi! They use bots and whatnot which is so annoying. Specify the number of tickets you want to pay for. It has tickets to book online like theatre, family events, sports, concerts, and other events. Because the site differs from traditional retailers in that its a two-sided marketplace, with sellers who are individual users, the researchers wanted to know how the sellers responded to the price structure change. Since the audience on the website is millions, there are truly rare chances the tickets you put on sale will not be sold. StubHub will show you a list of available tickets along with the section, row, seat number and price. After the switch, you will enter the email address you use to access the community in order to reset your password. Select "Tickets" from the drop-down menu. By clicking on "Pricing Details," you can see a full breakdown of ticket costs and different fees. No one else can do that. 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