Perhaps they have a school to teach how to shaft people of their money. The lawsuit alleges that defendants misrepresented the nature, amount, and existence of price discounts on those services and merchandise items. When he did this, he broke that panel, of course it was the one that was hard to get. Few hours later, I received a phone call, I believe from that same degenerate Jen who told me that they cancelled the order. Maggie told me to send an email asking for a full refund, which I completed and sent on 5-27-21. Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages, Closets By Design 1017 Grand Blvd,Deer Park Ny 11729. Who's crazy enough to start this website? She finished up the drawings and quote over the next few days and we negotiated a few things with a final price. This post is only the beginning. Already had one accident where I caught my foot on the loose and curled up piece and fell to the cement injuring my hand and shoulder. File photos of Donald Trump and Letitia James. The lawsuit alleges that defendants . To make a long story short, two months following my order, they called me to confirm that the installers would be at my place between 9:00 am and 1:00 pm. Unfortunately, we fell for it! They told me the first day they had available for installation was the first week in SEPTEMBER on Wed. Well, Tues. Hopefully the third time is the charm! I thought this would be a one time screw up. That is when I found out that he took the wires he pulled off the power unit and just pushed them back into the wall. California closets did not make sense because they hang on the wall where is these are on the floor. I am sure the manager himself would have done the same if he was in my position. I had to take video footage and send to the manager per the customer service rep, Gabby, was quite rude when I called. I don't think the "service n anager" exists. I paid my balance in full in good faith I was not given the service and quality of workmanship that I paid for. The dispute has been resolved. Desired outcome: Call Closet by Design 1-800-500-9210 Let's Get Started. Own a Franchise. This company does not We ordered cabinets months ago, only to have the installers show up without all the parts, including the doors. They told me he was not available and that he would call me back. I thought it was the plumber who designed the doors." Discounts on Closets by Design Home Organizer Systems, { setTimeout(() => { document.getElementById('headersearch').focus(); }, 300);});">. Clearly, she was not, and exactly the doors I did not want, arrived. I can't believe that I fell for this scam too. I told him to stop, go back and have her figure this out AGAIN. Advertisers above have met our All rights reserved. Design. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Closets by Design. I have contacted the company many times to ask for a refund of the $313 that it cost to get the electrician here and to repair the mess. In reality, the suit claims, the products are always sold at those discounted prices, meaning consumers receive no discount at all. When I called to stop the 2nd order because the first was so cheap looking they said I couldn't because it had been past the 3 daysthe install was 1 1/2 months after I bought it! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. SEVERAL phone calls to both customer service and the OWNER ( never returned my call) they are so disorganized. This was way back in June. Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen. This company had to come to my home numerous times because they did not install and measure properly in the beginning and the owner, Brian Gruber, gave me items that I SHOULD have received with the package I bought but tried to lie and make it sound like he was giving me a great deal when I was scammed from the onset. These 2 units were to be done on the same day. Choose a location near you. I hired Closets by Design to overhaul my garage. Whittier California, Closets By Design, Franklin, TN Bad Products, Beware/Bad Business Practices Franklin Tennessee, Closet World, Closets By Design, Home Closets Unfinished work, poor workmanship, unauthorized charges Whittier California, Closets by Design Lifetime Guarantee of closet is a guarantee it will take a lifetime for them to call you back. Share your photos and videos with others to prove the truth of your words. reviews. Customer service, of course, stood behind their employee (whenever that is that I could track them down.) Kelly L. 0. The closets are perfect; tons of space for hanging and deep shelves for storage. Their complaint, which Insider has obtained, alleges that Huntington Reproductive Center, which was founded in 1988, and its in-house . In response to Closet by Design of Orlando, I want to make the necessary reservations and observations so that I can fully On Wednesday, November 9, 2016, Ms. Maria Blank responded to my residence for a consultation reference several installs. Trump asks for the moon in NY attorney general fraud case, demanding more time despite strict warning from judge. The next day after he pulled the wires out of the wall, I had to call an electrician to come and fix the mess the installers left with my wires. They are a nightmare from representative all the way to owner. There is no learning curve . The cabinets do not clear the washer, so every time I open the top loading washer, it hits the cabinets. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. It was quite expensive and poorly designed. https://goo.gl/maps/LHkF5vjREu52. Schedule, freedom, no micromanaging. This comment was posted by a verified customer. Rahul V.Gandhi. The salesperson feigned ignorance and the follow-up person called to reschedule- why would we do that if you can't seem to get the product? I want all of my cabinets installed on July 19 , like promised. My wife purchased a pantry through Closet by Design. Full dressing rooms. Hiding negative complaints is only a Band-Aid. The first date for Installation was on Dec.20th with a call on Friday with a time of installation. I said they could take off the PLATE. Frankly, it was 2 closets. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Top Class Actions is a Proud Member of the American Bar Association, Various Trademarks held by their respective owners. So, my shelves are 8 inches shorter, and my cubbies had to be 10 x 10 instead of the 12 x 12 I was to have. Claim forms are usually not made available to consumers until after a court approved settlement is reached. I tried to work with the company I am pretty easy going. Terms and Conditions. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Create your own closet design rendering with Modular Closet's simple design tool. There was no a response for almost three weeks, and then I found out that both Jennifer and Ed had left the company. Additionally, we offer various drawer options and shelving choices. What a Mess I loan this to the bank and Im thinking to talk to the bank and dispute it . Well wouldnt you know it, there price are still the same today!! Images. I ordered a walk in closet by Closets by Design. I think it should be illeagle to promise pay when reality is no pay. I want all of my cabinets installed on July 19 , like promised. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. BEWARE before you deal with this people, they look and act professional but are really CHEAP. Or give us your closet dimensions and our expert in-house closet designers will design it for you. I want in on a suit against Closet by Design theyre an absolute nightmare. 45% of employees would recommend working at Closets By Design to a friend and 38% have a positive outlook for the business. Closet World, Closet Dimensions, Closets by design Designer Pay Promise Fraud. Imagine your Home, Totally Organized! It looks very unprofessional, and there is no fix to this issue despite the fact we spent thousands of dollars! Add me to the Class Action Lawsuit please, Your email address will not be published. They charged a c/c without my authorization and they still owe me product. Thank you all for taking the time to write these reviews. Upon calling, I was told I signed a contract to 6 months and they do not offer 2 years, only 1 year. The initial purchase price of any franchise includes several fees. The lawsuit states that consumers who were duped into making purchases would not have made the decision to buy if they had known the regular prices were actually false. They demand half down so I paid them $600 up front. Waited a long time for a cheap product with subpar installation and awful customer service. February 2019: This action was voluntarily dismissed When a complaint is dismissed without prejudice, an amended version of the complaint can be refiled.. January 2019: A class-action lawsuit was filed against Closets By Design for allegedly deceptively offering illusory discounts on custom closets, garage organizers, entertainment centers, and home office systems by basing the discounts on inflated retail prices. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. In essence, you are investing about $520 in drawers. Overall a fun job. Size required? This browser does not support PDFs. Closets By Design Lawsuit Says S Are Fake Top Cl Actions. And tell me that they had an opening on the19th. Every call was it should be in tomorrow. After about a week of this excuse and getting more and more upset, I finally called and was told that the panel was in, and they would be there the next day. Closets by Design had the nerve to call me asking for the additional $3.00 I had already given the installers! They charged me $3.00 more which I gave them cash. UPDATE: On Feb. 5, 2019,the plaintiff voluntarily dismissed the proposed Closets By Design class action lawsuit without prejudice. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Is this lawsuit still active? I advised her what I needed as far as a master closet, laundry room and garage. A whole month to find this out is unexceptable. We were so nice to them even saying "we know things happen", but after all the RUDE responses and the lack of customer service we finally filed a complaint with the BBB. In the afternoon I called them and asked for the manager. Being it was only a 6 section walk in, no drawers, the price was $1200. This website is not intended for viewing or usage by European Union citizens. This caused a power outage in that room. The installers showed up at 2:30 pm, no big deal; they had no mask on and claimed they didn't need one because they are vaccinated; upon my insistence, they accepted to wear a mask and asked me to provide them with one, no big deal! This case was filed in U.S. District Courts, California Central District Court. I think it should be illeagle to promise pay when reality is no pay. All rights reserved. The "installer/repair tech" just left after arriving at 5:10p (12-4p window is a joke) and finding that today, on the 4th service call for mismeasured and mis-cut file drawers, they were STILL wrong. On February 8, 2021, the Closet by Design of Orlando sent the design Debby to my house to design a closet for my bathroom. They sent us out into the field with very little training. The proposed Closets by Design pricing discount class action lawsuit seeks to represent a Class of all people living in the U.S. who purchased the services or merchandise made by the defendants advertised at a discount during the limitations period. I worked for this company out of the Manassas, VA, office and have nothing but good things to say about them!!! Nov 23, 2016 - Explore Closets By Design's board "Closets By Design", followed by 194 people on Pinterest. Flexi Storage White 3 Shelf 4 Drawer Built In Wardrobe Unit. Oh and did I mention they charged my credit card the balance without me signing off on the completion of the job? Really! This company is terrible and judging from all the bad reviews I hesitate to move forward with this install. Closet by Design - custom design and installation of pantry. Wondering if a report is missing? Anybody who are planning to hire this rotten company, think twice!. Corporate Advocacy Business Remediation and Customer Satisfaction Program. The manager John, in last lengthy phone call was very understanding and very courteousThey are coming Tuesday to correct all. photos. www.closetbydesign.com, I guess this company will have to charge you arm and leg as a customer to effort their "workers" because 3 of their vans were parked at the Chevron gas station at North 7th ave in City of Industry this morning at 8:011 am and yes not pumping gas just hanging around and totally ignoring all other customers that were witting to get gas and I had to wait 11 minutes for a open bay and it wasn't any of them, they saw me taking their pictures but they didn't care. (#22) First AMENDED COMPLAINT against Defendant CBD Franchising, Inc., Closets By Design, Inc. amending Complaint (Attorney Civil Case Opening) #1 , filed by Plaintiff . We'll seestill waiting. Case number 2:19-CV-3881, in US District Court, Central District of California, Western Division. All because they locked in last years prices. The lawsuit claims though the defendants have continuously offered 40-percent-off and $200-off coupons on their website since at least 2015, they have never sold their home organizer systems for the reference prices listed in advertising. Compare. I have wasted almost $8000, not to mention 5 days that I had to tak off from work for their installatiom and repairs for shoddy measuring and workmanship. Why Ripoff Report will not release author information! When they came to install we realized that the depth was not what we asked for. This is a video about my experience with closet by design. This field is for validation purposes and should be left unchanged. This is just the starting range that can spike up to $50,000. I got the closets installed, and I am very disappointed in how they carried out this task: They stuck us with 2 drawer sets. Worse job experience I have had with a new job. I am a single Mom and needed the promised income to survive. Thanks after reading posts I think I dodged the bullet. The American musician swapped two vintage Ferraris for a 1970s Maserati, but is now suing the . Anyways some how i got through the situation with so many frustration and un happiness. Dont spend much time at the office but will be called in to drive there for things that a simple 5 min phone could solve. RIGHT. The quality of the materials is cheap and just a year after installation I called to have a faulty lock replaced, it was broken when installed, molding was never attached properly meaning it was just placed on top of the unit and not glued or nailed, the front shoe lips came off and upon inspection are held on by two flimsy nails, the drawers in my jewelry case are crooked and separating. Closets By Design, Inc. et al. The new date arrived and I waited all morning for the installer. They do not stand behind their product because it is garbage, which is why you have to sign the contract and pay 1/2 up front before you can even see the finished product. Closet World kept my money and wouldnt refund me due to their deceptive 3 day cancellation policy in fine print. ), In May 2019, a class-action lawsuit was filed against Closets by Design for allegedly deceptively advertising discounts on home organizer systems. I called 2 mths ago, she told me that it would be in October. The materials used seem a bit cheap to me (compressed wood fiber with cheap handles and hinges) for and $800 food pantry. We plan to move in next week. I am on a campaign. Even if you've mastered how to build a capsule wardrobe and have minimal amounts of clothing, these expert tips will keep your closet streamlined and functional for everyday use. Jason, I saw your post. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Closets By Design offers a no-obligation estimate, in your home. Jul 2015 - Present7 years 6 months. Did this cleaning lady clean your whole house? Did you win? It is a big fraud. So, its 2021 and I had a great lady named Hillary that worked with me to find what we wanted. First of all the the designer gave me design which i agreed and she explained me about the product and showed me sample as well. But they call me today, telling me that they can only install the laundry. We ordered a shoe rack and wall bookshelf and table and after 3 attempts to install they kept coming with the WRONG measured items or they just simply didn't order what we bought at all! Copyright 1997-2023 Ripoff Report. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. On the 2nd trip out, the installer was great and remeasured to make sure the drawer fronts will finally fit. The owner Brian is about as crooked as you can get. 19-cv-77, C. D. I had so many issues with the people in this company that the process was exhausting for me. Corporate Advocacy Program: How to repair your business reputation. Fake invoice scam targets business owners. First drawers were 15 1/4 ( drawers too big and could barely open and closebut excuse given? He did not tape or cap off the wires. What ever happened to pleasing the paying customer, and I paid really good money for their service and product! Installers advised additional pieces are added for gaps when the systems don't fit. mediocre job. Read our Newswire Disclaimer. I built a house Wall to Wall, Floor to Ceiling shelving units. Design was good but the product itself looks cheap as crap! And they demand payment before they even install. Closets By Design Mentor Ohio Maxvalues. He said the light wasnt working. The proposed Closets by Design class action lawsuit alleges that coupons are used to present that customers are receiving a significant discount in making a purchase with the company for services or merchandise. Founded in 2003, Waterstone operates out of offices in Chicago and San Francisco . I want a discount taken off for all the mistakes that were made and reimbursed for an electrician to check on that outlet. I hope this review helps any future customers if they are considering this company. Any sudgestion ? We demo'd ourself. Specifically, plaintiffs claim that the company misleadingly offers 40%. Follow us: INTERNET OFFER: 40+15% Off. your claim status, claim form or questions about when payments are DRL. For more results perform a general search for "closets-by-design". I have wasted almost $8000, not to mention 5 days that I had to tak off from work for their installatiom and repairs for shoddy measuring and workmanship. She is so friendly and personable. This is when the situation started escalating and, out of the blue, she accused me of taking it on the installers. They blame the Designer and always make up stories. Here is the last email from the manager: every closet is custom designed with many options that determine the price. You all have helped me to not make a very costly decision. Dee looked through my closets and sat down at my dining table and spent a good chunk of time designing the closets on the spot. TINA.org reader is still waiting for her promised free Kate Spade gift. 4. Flooring sold to me was suppose to be the best quality for a garage floor here in the desert. Exact same complaints as listed above and when I finally got the Mgr Roman, after the office girls (Maria & Joanna) kept hanging up on me or transferring me to a phone no one would answer, I told Roman that the "3" referrals I had for Designer Diana, he told me that was sales problem, he was with the installation side. So that was another fight for another 3 or 4 days to get a replacement panel. They promise to pay their Designers $2,000- $4,000 a month. This complaint was posted by a verified customer. There has been ZERO response. My bedroom closet we installed the end of July 2017 not to my original specifications. Conclusion: They took my money and did nothing. Our approach is customised to suit your needs. Jos. They promise to pay their Designers $2,000- $4,000 a month. I took the day off to be there and no one was showing up. It is surely not worth throwing the money on crappy job. What happened with your lawsuit? The installers came and that was even a bigger joke. We will continue to offer our high-quality product line with first-class service to customers across the United States and in Canada, Closets By Design states. Today was supposed to be the final piece which is a hamper and they even got that wrong. Flexi Storage White 6 Shelf Walk In Wardrobe Unit. Thank you. Closets; Closet Modules; Closet Kits; About Our Closet Systems . Are you kidding me? LOS ANGELES (Legal Newsline) - A Kentucky consumer alleges a closet organization system she purchased was deceptively advertised with false discounts. He was here for 14 hours doing a very small closet and a craft L shaped unit. Supposed to be 15" wide. A deposit of $1, 673 was provided. Closet were removed and I call another company. Here's what you can expect to spend to start the business and what ongoing fees the franchisor charges throughout the life of the business. Will see if they rectify their wrong. If they do, I will give credit where credit is due! What kind of business is this?! Pros. Sexual harassment allegations against MasterChef's judges have been flying around the Internet all weekend, stemming from a blog post written by ex-season four contestant Marie Porter (she and her . The measurements are wrong and the advise given Vs what is delivered is absolutely wrong. Now you have designers that are not completely trained properly and the company tells them to WING IT! It was a huge selling point when we decided to downsize to a new home in 2013, enabling us to begin responding to offers within 24 hours of listing our home. The receptionist told me that "she was going to call me right at that moment". The best part is that it only took a day to build and even after the fact, they agreed to make some changes because they truly care about customer satisfaction. Closets by Design Lawsuit Claims Fake Discounts Mislead Shoppers A recent class action Closets by Design lawsuit claims that the custom closet company deceptively marketed its "sales" to drive. I feel sorry for the poor woman who answers the phone. If you don't get all the concepts (which they throw alot of numbers and information at you), your first day of training they will let you go. Avoid this place at all costs or you will pay later with re-do's! 115 Howden Rd Toronto ON M1R 3C7. I waited 6 weeks for a hamper! In response to Closet by Design of Orlando, I want to make the necessary reservations and observations so that I can fully demonstrate how this company has no interest in solving the problem caused by the low quality that they are offering to its customers, also I would like to denote the sheer lack of professionalism in this company. Claim it and get a lot of features. And once again, I found myself back into the you're-being-rude square. NO IT WASN'T I had to call everyday for a week to finaYl find out that it was in and could be installed. Well I have emailed the designer several times with the same response, Oh I thought that this problem was fixed weeks ago. We DO NOT remove reports. I would like to start a class action lawsuit. One of the installers then called a friend, not an electrician and asked what to do since he knew he had done something wrong because of no power in the room. Defendants offers misrepresent the existence of a discount, the particular worth of Closets By Design products, the perceived value of those products, and the products resale or market value., The lawsuit looks to cover anyone who purchased a Closets by Design product subject to a 40% off or $200 off discount within the applicable statutes of limitations period preceding the filing of this action.. We are working to get them on the blacklist for the military. It is a big fraud. Specifically, plaintiffs claim that the company misleadingly offers 40% and $200 discounts off of reference prices when, according to the complaint, the organizer systems were never sold for the reference prices and the discounted prices were . Thanks, ,Deer Park Long Island ,NY, Closets by Design Products are delivered with Excellent Quality and Workmanship Hamilton New Jersey, Closet World, Closet Dimensions, Closets by design Designer Pay Promise Fraud.