Why does this unjust enrichment of the dart ford tunnel system toll charge make normal good people, criminals? Alternatively, call 0300 300 0120 and select the option to pay a penalty charge notice. You can complain to the authority because of poor signage, for example. I have just paid online the 5, and I have never been caught out on not paying before do you think I will still receive a fine? I live in Ireland and hired a car from airport to travel to Kent. Be careful not to mix up the letter 'I' and 'O' with the numbers '1' and '0'. (8) If there is a massive traffic hold up we would be advised to use the anti- clockwise direction so wouldnt use the crossing anyway. so AFTER 21 DAY from the date written on the notification 19 Dec 2015 !!! Husband will not be impressed with me getting a fine!! Eve parties where tickets are not available for purchase at the door. I crossed the tunnel on 10th April, and only got a chance to pay online 2.50 now (11th April 2.45am). Will. (4) If you have a Santander bank account it is a nightmare trying to use their credit card on line, I would use AMEX but gov.uk dont accept them. 11. I have just received a penalty notice dated 24/09/2015 for a non payment of a crossing on the 14/05/15. . Over here from New Zealand this is an utter joke How the hell are we meant to know about this .Have 210 pound of fines to pay Any toll I have ever paid is done at the time. Wed 23 Jan 2019 10:32. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Sign-up for the APH weekly newsletter and youll receive discounted airport parking and hotels across the UK. Like many here I havent used the Dartford crossing for some time, so when I used it a week last Sunday we had change ready and were constantly looking for signs displaying the various charges, but didnt see any. Best regards, Hi Trevor, I would certainly pay try to pay for all the crossings making sure you keep proof of payment. I called Dart Charge and pleaded for leniency but of course was told my only option was to make a representation (2 representations, actually). Joseph Spendlove received the Dart Charge penalty notice saying he'd . - Charge Certificate - increases the penalty by 50%. I simply cannot believe this is allowed to continue, its a scandal. Lastly, Dart Charge penalty charge notice and what to do. Are foreign registered cars pursued for penalty charges? I am not in the habit of paying the Government a bonus!!!!!! If you don't want to complain online, you can do it by phone or letter. Do I stand a chance in hell of succeeding if I appeal, or will they just say no and add another 35 onto the fine since it will take me over the two-week period when the fine is 35 instead of 70? BY CHEQUE OR POSTAL ORDER: write the PCN number on the back of a cheque or postal order payable to 'Dart Charge' and send to Dart Charge, PO Box 842, Leeds, LS1 9QF. When paying on-line you have to confirm the terms and conditions. When I told your call taker that I was unhappy about the internet capacity and that the site was rubbish and I was now having to pay a fortune on calls, I was abruptly interrupted and told, no its not. Hope it helps.https://www.aph.com/community/holidays/dartford-crossing-new-charging-system-explained/#appeal. This is 16 months after I crossed the bridge. If you do not cooperate they then call out the police who assist them to rob you. It helps when you want to dispute the penalty charge. Is there a process to sue the Dartford Crossing for the cost of having to challenge their mistakes in sending wrongful PCNs? That said, you can use the tunnel for free at night if you cross between 10pm and 6am every day of the week. I do not know if I have paid or not but will go to my local payment point tomorrow and pay in cash as well, then claim my money back from my credit card if they take both the payments. Enjoy a worry-free journey and dont return to a big fine, There are plenty of ready-made apps that do the same thing for Android users too. So the money has been taken. I checked my account the next evening to see Id been charged for my return journey but not the original one. And now they want a further 200 more, I had two big guys turn up at my door at 6am wanting to remove goods. Since I was calling from SPAIN, yes SPAIN, at whatever extortionate amount my provider was charging, the call was probably more than the crossing. So the cycle begins again. The whole world out scam each other and the UK Government back it. First time ive ever been down that neck of the woods. contact us page. MORE WORK as a result of Beaurocratic Bunkum!!!!!!! Copyright © 2023 Airport Parking & Hotels. Im also waiting for my receipt of payment which still hasnt arrived nearly 15 minutes after I paid it? Wot the hell,they also put a bill of 475 on car. However I did pay for the crossing I had made (and for the return crossing I intend to make) within the so called grace period of 14 days which I only found out about on your site. At home I read a lot and many things about the payment and I needed a lot of time (no good English) I will tray to pay tomorrow and for the next time: can I pay in shops all over the UK with the sign payzone? It would be possible for you to provide a dual system where regular users bypass the toll booth, but occasional users pull over and pay. Can somebody help ? The amount due will be 70, but discounted to 35 provided payment is made within a strict period of 14 days from service of the PCN. This is a ridiculous situation where drivers should be able to attempt to pay but have it refused if not liable. Dart charge notices and luton regained the original behavior. If you are one of the people who paid twice, contact Highways England to let them know. Dart Charge Fine. I think they have 56 days to make a decision. See my comments below. I went to Dover and back in one daylong voluntary work day away on sat of first bank holiday. In the past a similar approach to doing business has resulted in heavy fines for some companies. Hi If the penalty was your first offence you should still be offered the opportunity to pay the original 2.50 (if in a car) charge. I didnt open an account just made a one-off payment. The same happened to me. Motorists are using the system to dodge dart penalty charges theyre sent. Dont trust HMG Agencies? Just to check, the DVLA gives the details of my address for the PCN letter? Just the Government again hitting the motorist for more cash. Been using Dart Tag for years, no problems. Hi Sanef who operate the system should cancel these fines, but if not, the adjudicator should do so. ALPHA Lets see if they are human. I have the same issue. I believe its wisely to pay 20 per year for unlimited crossings, rather than spending gallons of fuel going some other routs. Its easy to forget if you only use the crossing once in a while and it is very unfair to refuse to take payment before the fine has been issued. The most significant complaint motorists have made was they made the correct payment only to get a Dart penalty charge a few weeks later. Hope it helps but I was not able to pay on time the previous payment How can I check please ? I used the crossing on the 1st of Feb which i paid over the phone. as sorry, Im not in condition to write well in English myself. I do recognise that has a recent history of making another slightly late payment, but there is no evidence that Dart Charge took that into account when actually issuing this PCN. With more than 42 years experience of providing airport parking and hotels, we know how important it is to offer impeccable service and provide products that travellers can trust. Just keep following through pages. Hi, Ive just paid for my crossing twice for Sunday 19th April 2015, will I get penalised for this absent mindedness? How can this be? The supposed officer was not an officer at all, but the servant of a foreign ambassador; it was he who had dealt the first blow; he had not drawn his sword, but the other had snatched it from his side, and had run him through the body before any one could interfere; whereupon a stranger from among the crowd knocked the murderer down with his . Outright thievery! The lack of transparency on fines and the timing of payment is designed to maximise revenue. I wanted to pay today but it transpires that I will have to wait until Penalty Charge Notice is received by car hire company who will then give dartford my address (at a cost of 42 admin fee). Ive realised today is 11 days since I forgotten to pay the crossing. If it was two crossings, its likely youll receive a fine for the second. The told me exactly how to appeal and win. They must be making a lot of cash from the new booth-free toll system. As my work was extended I didnt fly back to Manchester where my is registered and I found a full 105 plus toll had been issued in July. This is then used to pay for crossings, but occasional users will have dead money left in the account. This could leave them open to fines because it has been reported that the smartphone-based payment system cannot handle foreign credit cards. My advice? Anyone know how to write a representation to avoid payment? The issue date on the certificate was 12/01/16 and requested payment of 108 within 14 days of the notice, (105 for the PCN and 3 crossing fee). After this I completely forgot about not paying, I have just remembered. I say Whoa! we have phoned twice and received apologies with the blame being put on their computer system, but we just got a third increased charge notice. Could someone please have a look to see if there are any "holes" in it. the mail services goes slowly, and they were in late with the deliveries. I have just forgotton to pay a Dart Charge on time, I paid late on line before I received a PCN 10days later I still have not received a PCN,I am told it is in the system,I am now going away for 3 weeks with no access to mail or computer what happens if it arrives tomorrow. The vehicle is electronically registered on the Motorway, and you have to pay within 5 or 6 weeks time on the website. Evidence is key on all appeals. I feel like some sort of criminal now. Could you help a little further and tell me where I write to? The reason? One of these is that you are the owner of the vehicle. So sometime in January 2020, a PCN would have been sent to the address on the V5C. Received a response within minutes saying they would reconcile the late payment towards the crossing and cancel the PCN. Re-roll whole conversation and stale mate. We all should back up if anyone files a case against them. . Thanks. People cannot travel without the stress of thinking, will I get a congestion charge, a toll charge, parking ticket, overtime parking ticket etc. Or they forget to pay on time which results in a penalty charge. In any case, notwithstanding the fact that the PCN has not been delivered, and the concerns I have about that, I am extremely unhappy that the situation has arisen at all. i dont even know i have crossed the Dartford crossing on 16/01/2016 ,but i dont know any thing about the crossing charges. I had a long trip to make to the East of Germany with no internet access, so was unable to pay online until after midnight on the day following the crossing so potentially I will be issued with a penalty notice. If the system is investigated, they will see we have only ever crossed once, and made one payment. Anybody know where is the logic in sending paper saying about possibility of avoiding paying pcn if you will pay within 14 days if you received letter already after 14 days you should pay road users charges ? Thanks. Do I get 14 days notice to pay the forgotten toll payment or is there a LATE PAYMENT FINE already charged against me. Saw the signs saying I needed to pay by midnight TONIGHT I went over at 5pm and I returned over the bridge at about 11pm so should be ok for my return journey, I think, as it was after 10pm? Im writing from Italy with the help of a friend translator I have just returned from travelling in the UK in my car. Now there is no way for me to avoid the penalty! I thought this was correct as the PCN was for 70 and I was paying the toll charge of 2.50. This is initially a 70 fine, reduced to 35 if paid within 14 days. Will I be fined or should I get away with it seeing as I paid it 2 days later This is my first journey too? Dont get scammed: Just like services such as buying road tax and applying for passports, the new Dart Charge payment system as it is officially known is likely to be targeted by scammers with copycat websites. :( Thank you. though they asked for this payment within 7th January (14 days from the notice), so I was only 2 days in late, I was driving there first time and until now Ive had no clue about any payment requirements. Your stock number is shown on the top left of the birth certificate, common stock or preferred asset, either way you will have something they can draw from. Can you please advise on what I should do? I do want to pay, but was not aware of the strict timeline and penalties. I have only just remembered that I didnt pay for a double crossing 19 days ago. On the 24th June 2019 I received a Penalty Charge Notice from Dart Charge, including the bold, all caps text 'DO NOT IGNORE'. Every think else on your website but !! How did you take it to an independent tribunal? The petrol is more expensive.. Help help help..just received a letter from Dartford this morning with a pcn of 70 or 35 within 14 days but the incident happened in july my friend was driving and his english is not very good and didnt realise he had to pay passing charge. Should I be able to pay and avoid a fine. Chiedo di rivalutare la mia sanzione e di poter abbassare la quota perch se ci sono 300.000 autisti che non pagano ci sar pure un motivo. Please take a few seconds to take this poll and tell us how youd improve the new charging system.. Hi, I forgot to pay the crossing charge on Sunday and paid this morning, Im worried about getting a letter through the post with a charge, do you think I will get away with it? Yes I have had the same I remembered 6 days later (busy time with family etc sorry I have a life!). Remember to set it when you book your parking with APH.com, 1. Someone is laughing. This is the cheapest way to pay, with registered cars costing 2 per crossing compared with the new price of 2.50 for those who pay in other ways.Set up a new pre-pay account here Change an existing Dart Tag account. It really is a poor situation, but you will have to go through the whole process just to prove you didnt do anything wrong. What should I do? First the Lendal Bridge in York, now the Dart crossing. Fining after only 48 hours is grossly unfair, especially for those going abroad or from overseas. If this happens to you, make sure you use the telephone system which will accept foreign cards to pay the toll. That said, you can use the tunnel for free at night if you cross between 10pm and 6am every day of the week. We should have waited until they fined us so we had an IA number then paid using this number. Its not the extra 3 that they asked for, its the principle of the fact that it was their computer system that told me what to pay. What do you think, how flexible are they if I still pay today (1 day delay) will i still be issued a penalty charge? Do DART have to contact me within a specific time period of the offence? Hi We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. They are practically inviting fraudsters to target people who may not be the most technically savvy to get scammed., Dont pay at any website other than https://www.gov.uk/pay-dartford-crossing-charge. Complete the document Answer a few questions and your document is created automatically. Payment should be made by midnight on the day after your crossing. The arbitrary (and disproportionate) 35 fine is only there to generate money. She was eventually releasedafter a 175,000 ransom . So I paid the 5 return charge around 4:30am, so four and a half hours late, and hoped for the best. I had by accident misspelled the vehicle registration number (just realized when looking at the details of the payment receipt) and got a penalty notice in the post. Read our full guide to Dartford Crossing changes here. Just watch out as many people have found the system cant match payments to cars. (!?) I picked up a rental car at Leeds who did not tell me about anything ,when a warning notice came through with a penalty charge notice from dart charge, the rental company sent me on two administration letters that I was charged for at 35 each. Ive got exactly same problem on 2.10.2015 received letter with two pieces of paper and envelope one with pcn dated 14/09/15 with charges but other explains pcn charges but says you can just pay 2.50 within 14days from issue date and all pcn charges will be cancelled. You sign up and it automatically pays the toll then sends you an invoice. also people should be able to pay by post after crossing. The result? There was an odd-looking letter C on another sign, so we assumed it was something to do with the congestion charge. 2. the nearest PayZone point to us is 4.9 miles away from me in a direction we never take so if we didnt want or have the ability to pay on line it would be nearly a ten mile round trip thats good for the ozone layer isnt it! This system stinks of corruption and tricks to get your money. Pay in advance for a one-off crossing: If you only use the crossing occasionally, for trips to the airport etc, then paying a minimum of 10.00 into an account is not a good use of your money. So I went on the web and I realized that there is a toll for this bridge but without any staff or machine on the bridge where drivers can pay. If you use the Dartford Crossing and don't pay the Dart Charge, you'll be liable for a 70 penalty charge sent to the address your vehicle is registered to. You probably know this number by heart, but just in case, here are the contact details youll need: Good luck. Me.. but Im going on holiday and that will take me over the 14 days cant I just pay now? Should I contact them? Highways Agency statistics show reveal average journey times between 7am and 7pm have been cut by more than 9 minutes southbound, and more than 4 minutes northbound when comparing the first two weeks of December and the end of November. We forgot to pay immediately, as we had a very long journey the other side of the bridge but did pay when we remembered a week later. I have appealed and await the response. Hi Bess did you get penalty after that.I forgot to pay as well for the dart crossing.Will be good if i dont receive penalty. The signs indicating the crossing are not clear at all, only showing a C sign but providing very little other information. But its separate from any Dartford Crossing-related matter. And yet they penalise us if we are unable to be on line. Most importantly, the amount will significantly increase to 70 (discounted to 35 if paid within 14 days). Book your airport parking, hotels, lounges and travel extras to find out why this family-owned firm continues to offer the best service available. when i contacted Dartford call centre and explained they said i owed them money however I have receipts showing that Dartford owes me money, was ment to get a call back but still waiting one week later. Hi Catherine, As this is your first trip you will be a first offender so youll be covered by the 14-day grace period. I am very interested and heartened by the outcome of your independent tribunal. Yes, unfortunately the hire companies and leasing companies are also using this money making system to scam you. I paid a couple of days later for a one way, as I forgot coming back off holiday, unpacking etc.. but before the first Warning Letter and Fine arrived both in the same envelope!. Do you need more time to complete what you were doing? They have asked I pay another 5 or they will charge me the fine of 70 if I delay (aka appeal). You should have a good chance of success. A BLUE badge .is NOT free. , but my credit card has been debited. Crossed on Saturday for the first time. Not only did I save 50 on solicitor fees, I also won my case and didnt have to pay the 271 fine! If you would like to make an enquiry regarding your penalty charge notice, please use our Payment and dissemination of information does appear to favour those with internet access, but there are easy ways for non-connected drivers to pay up and beat the fines. Would be possible pay it now, or I have to pay the penalty? really poor direction to the general public on what to do. Yes. What the hell are they playing at. Dart Charge Penalty Charge Notice - Can You Appeal It? Since this is a huge money, I think some good solicitors can do something. I dont use the crossing, I live and work on the south coast. Its three weeks ago now and Im still dealing with it, and I dont expect it to go away any time soon. Did not pay on our 1st crossing. Appeal and you will probably just have to pay the original fee. They the meter. I used the crossing twice for the first time in 2 years yesterday evening, with my pound coins ready. Youre not alone if you paid the London Congestion Charge by mistake. We rent so he mayve lived here in the past but hant for the last two years what do I do!? See my post above. This whole online paying system just feels so criminal and just aimed at catching people out. Try appealing to their better nature and when that fails sorry if send the name of the company through and we will add it to our hall of shame or should that be haul or shame! What computer are they using on the system, A sinclair spectrum . Hello Yes, this is true and we agree. You should be fine. MoneyNerd Limited is an Introducer Appointed Representative of Loans Warehouse Ltd who is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 713110) and is classed as a credit broker not a lender. It is set up for you to fail. Our car is congestion charge exempt but I see no evidence on the gov.uk website that its exempt from Dart Charge. Have appealed but not holding out much hope. Id already been sent a PCB when I forgot to pay the first or second time I went through over Christmas, and paid the 2.50 then, so as my second fine I assume Im going to be hit with a 35 fee on top of 2.50 charge. first offender for goodness sake the criminals are those extorting money out of people, such as government no less. I tried to pay via the website this evening 20.07.2015. So many people like you just didnt know about the new system and why should you. The company that runs the crossing are just a bunch of con-artists. I see the 2.50 still sat in the account after checking when I got another letter today demanding 105 + another 2.50.. WHY I ask. Forgot to pay and called them four days later and they tried to charge me 37.50..!!!!!!!!!!!!!!!!!!!!!!!!!!! This is for two reasons. I did not trust this service, so in order to travel with my disabled husband with anxiety disorders, I then paid for a single journey, not using my account page just so I did not get a fine As yet no explanation or money on my account. I ask you to re-evaluate my sanction and could lower the level because if there are 300,000 drivers who do not pay there must be a reason. I have just today received the warning noticea day after my fine which I posted about yest.Ridiculous!