If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. He was charming, professional, knowledgeable of the menu, and seemed genuinely happy to be celebrating with us. Youll bring back home a terrific souvenir of your visit. You can take it as many times. Can I pay with credit card or debit card of a person not included in the visit? Express check-out, a computer station, and dry cleaning are also on offer. Please see our partners for more details. No problem! prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. ", A verified traveler stayed at Harborside Inn Of Boston, : (Save changes and close the date picker. I would make a point to visit whatever bar Adal is tending the next time I visit. "Its a great place to stay . The Park doesn't close for bad weather, only in case of a storm or a hurricane alert, in which case your visit will be rescheduled. The company is constantly expanding but they currently operate 8 adventure parks, 4 tour experiences, and 3 all-inclusive luxury hotels. The Experience Photo Pass is offered to each guests Hotel Xcaret by way of the resort's mandatory bracelet, which allows guests access into their hotel room and entry into the theme parks. Are these activities allowed to elderly people? My suite overlooked the casa Viento infinity pool farthest from the lobby. You can also enjoy the rivers without swimming in other activities like Rafts or the Underground Expedition. Sorry, we dont have Travel agents discounts in Xplor. If you visited our Xcaret Hotels: fotohoteles@xcaret.com 800 006 FOTO (3686) Each park has its own price for the photos pass. Their eco-integrating design and premium amenities make them unique. Enjoy delicious breakfasts and meals in El Troglodita restaurant, open from 11:00 a.m. to 5:00 p.m. In our venues, life merges with art. Fill out this form and one of our agents will follow up on your request. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. We are here to serve you and to meet all requests, questions or suggestions you may have. How does the discounts purchasing in advance apply? How do I open the ZIP file when I download multiple photographs? What happens if I forgot my download code? The amphibious vehicles are limited to two adults and two children. I will not repeat everything that has already been said. If you visited our Parks: foto@xcaret.com If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Yun (CNY): Visa, Mastercard, American Express, Diners, Discover, JCB and AliPay. Children from 5 to 11 pay half the price. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay 1.- Enter your download code. These are both highly recommended. The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. Stalactite River of 430 yards to swim inside ancient caves. . Your vacation will be memorable while enjoying the best parks in Cancun and Riviera Maya. The experience of living Mexican art . Refund will not be granted under any circumstances in this case. For cancellations you must send an email to customerservice@xcaret.com to specify the grounds on which you proceed to the cancellation and our Customer Service Team will respond within 48 hours. The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. If you visited our Parks: foto@xcaret.com, If you visited our Xcaret Hotels: fotohoteles@xcaret.com. Si visitaste nuestros Parques: foto@xcaret.com Si visitaste nuestros Hoteles Xcaret: fotohoteles@xcaret.com Horario de atencin: Lunes a Viernes de 09:00 a 19:00 Horas. Is there any type of refund and/or cancellation. Paid for in US $ we received the hotel photos only. 123 Old River Rd., Andover, MA 01810 ~11.96 miles northwest of Middleton center. View Hotel 1,774 reviews 0.3 miles from Hotel Xcaret Mexico Free Wifi Free parking Visit hotel website All Inclusive 2022 Occidental at Xcaret Destination View Hotel 22,576 reviews 0.4 miles from Hotel Xcaret Mexico Free parking Pool All Inclusive 2022 Palmaia - The House of AiA View Hotel 819 reviews 1.3 miles from Hotel Xcaret Mexico Free Wifi Find the best rates by booking your stay in advance at Hotel Xcaret Mxico, which includes unlimited access to all Grupo Xcaret parks, plus other benefits in our All-Fun Inclusive concept. - See 45,537 traveler reviews, 36,318 candid photos, and great deals for Playa del Carmen, Mexico, at Tripadvisor. - Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. Look for the Xelfie spots (automatic cameras) or any photographer inside the park. Yes, as long as they are in good physical shape. What is the minimum age allowed inside the Park? We can provide it to you if you have your purchase receipt. No, this is why we advise you to bring one with you. It was prompt and comfortable. Months without interest, only with major participating bank cards issued in Mexico. 63 suites overlooking the Caribbean will pamper you with both home comforts and the luxury of a boutique hotel. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Copyright 2016 Experiencias Xcaret Parque, S.A.P.I. You can also make payments via deposit or transfer at the bank branch of your choice, make payments at convenience stores of the most recognized chains by choosing "Checking" as a method of purchase or trust in the security that Paypal offers. I really recommend this Hotel. Yes, however the park is made with stone floor, has many slopes and wet surfaces, which makes difficult the movement for people in wheelchairs. Outside Mexico. Kukulcn Blvd, Km 1.5, Cancun Hotel Zone. Upload or insert images from URL. Board the trajinera that takes you on a tour among natural settings, in an atmosphere with live music, dinner, and open bar. If you hired a tour and already have a wheelchair, please call our contact numbers and give us notice of your visit to provide the best care for you. Promotion valid only on websites and Customer Service Centers. If you visited our Parks: foto@xcaret.com The hotel itself is wonderful, pools everywhere, great food at the restaurants, the beds were icredibly comfortable. We had zero issues with arrival. You can also send an email to cotizaciones@xcaret.com indicating the number of adults and children, date of visit and product you wish to purchase. No one was watching him, and yet, he smiled the whole time. Hotel_Xcaret_Mexico, Director General at Hotel Xcaret Mexico, responded to this review. They are encoded directly from cameras with high resolution. Yes, you can buy with someone else's card as long as you provide at the Parks ticket booth and on the day of your visit: a copy of an official identification of the owner of the card, and copy of the credit card or debit card that was used to pay, in both cases copied by both sides and signed by the cardholder. No, only TOURS include transportation departing from Cancun or Riviera Maya. 800 006 FOTO (3686) It is not necessary to make a reservation in advance; you can buy directly at the booth of the Park entrance at regular price. Sorry, we dont have them on rent, neither wheelchairs nor strollers. Lock in the lowest price from these sites. Yes, we offer a special price for Quintana Roo residents, valid only at the park's ticket booths or calling to our Customer Service. Euro (EUR): Visa, Mastercard, American Express, Diners, Discover, JCB, Carte Bancaire, Paypal, Sofort and iDeal. Each photo downloaded is a JPG file, and the videos are MP4. Check the schedules and open hours of our attractions and shows. Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico, This is the version of our website addressed to speakers of English in the United States. As an All-Fun Inclusive hotel, your booking includes admission and transportation to our parks, premium dining experiences, shuttle to the . $148. It is important to bear in mind that most of our activities need constant physical efforts. We spent two afternoons in the lagoon, and even swam through several caves to find the resident flock of flamingoes. How do I find and download the photos from the website? Presentation of a valid ID card at our counters is mandatory. It does not include photographs of dolphins activities, Photo Drone, Photo Xunset, or archaeological sites. He is a pool technician. Dear marissaramirez,Thank you for your five-star review. Taxes and fees that are shown are estimates only. What is the minimum/maximum weight allowed on zip-lines? Official ID of the visitor on the reservation (original). The use of the Photo Pass is valid only the day of the visit, and it is not cancelable nor refundable. All activities are optional and, at your arrival, youll be given the chance to select those which you want to do and those you dont. The use of the Photo . Take advantage of the free WiFi in public areas, express check-out, and free valet parking. The staff were absolutely amazing", A verified traveler stayed at citizenM Boston North Station, A verified traveler stayed at Omni Boston Hotel at the Seaport, A verified traveler stayed at Encore Boston Harbor, "We had a fabulous stay while we were in town for a concert at the Garden. Your previous content has been restored. You can post now and register later. *Original Review Below*!!!!!! The transportation that will pick you up at your hotel may have the logo of any of our Parks: Xcaret, Xel-H or Xplor or the company logo Grupo Xcaret. We strive to communicate our brand through thoughtful and warm service, ensuring our guests take only the greatest experiences with them. The product is available to purchase at least 24 hours before you visit the park or tour. Yes, you must select a specific date to visit the Park. Not the end of the world, but it would have been nice. They just really need to get their act together with the photo package because it made the whole trip fall short and made my whole family distrustfu of the hotel. This time my visit included my 12 year old daughter and another couple who joined us for the week to celebrate her birthday. Dear Valerie149,First and foremost, we would like to thank you for taking the time to share a detailed feedback from your experience at Hotel Xcaret Mexico. No one told us how to use them at the park to take pictures, no one told us that we could use them at the buffets in Xcaret park or how we could use them to get bags for the underground river swim. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). Once you reserve and pay, you will not be able to change entrances, activities and/or tours. Business travelers can take advantage of the business center. Traveling on business? Saturdat to Sunday from 9:00 to 15:00 Hours. We are looking to give Mother Earth some of her kindness back, your reservation in Hoteles Xcaret contributes to the actions that Grupo Xcaret has implemented under our Sustainability model; to ensure conservation, diffusion and development of the natural, sociocultural and economic heritage for our future generations. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. While buying your ticket online, a list of hotels where pick-up is available will be displayed. 4 star Suburban hotel. In the natural wonder of the Riviera Maya you will enjoy swimming, snorkeling and interacting with the marine life of an inlet, as well as unlimited food and drinks. Is there any type of refund and/or cancellation. Everything about the hotel was excellent. My package also expires in a few days. The minimum age to enter is of 5 years old. 16.32 mi from city center. I wish we would have just taken the pictures with our own phones instead of feeding into their lies and false promises. Above and beyond customer service! If you could be so kind to contact me by sending me a private message through this media or by providing me with an email address I can reach you at, I will be delighted to personally follow up on your experience.We hope you can give us the opportunity to regain your trust in a near future. La Casa de la Playa. Doubletree by Hilton Nashua : 2 Somerset Pkwy. . !DO not buy the photo package!!!!!!!! ", A verified traveler stayed at Club Quarters Hotel Faneuil Hall, Boston, "The rooms were clean and very beautiful modern chic. 6 years ago Save "Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. How do I open the ZIP file when I download multiple photographs? How do you remove the watermark from the photos? We stayed in a adult only area. If I dont have one, will I be allowed to drive amphibious vehicles? Fully refundable Reserve now, pay when you stay. 2.- A list of the albums that are included in your package will be displayed. Yes, the activities in Xplor Fuego are designed for all family. de C.V. We use own and third-party cookies to improve your experience on our website. The All-Fun Inclusive concept of Hotel Xcaret Arte includes unlimited access to the most iconic and beloved parks in Cancun and Riviera Maya: Xcaret, Xel-H, Xplor, Xplor Fuego, Xenses, Xoximilco, Xavage, and Xenotes, that together, will add up to 200 experiences of adventure, inspiration, and amusement. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Prices and availability subject to change. Xplor Fuego opens Monday to Saturday from 5:30 to 11:00 p.m. Subject to change due to official regulations. In case of foreigners living in Quintana Roo, FM2 and FM3. Sorry, the tickets for any of our attractions are not transferable. What happens if I didn't bring along the credit card used for payment? Access to the special ticket booth if you purchase online. 282. Speed doesnt go higher than 19 mph. An all inclusive resort surrounded by natural beauty Occidental at Xcaret Destination***** is an all-inclusive hotel located in the heart of the Riviera Maya. Where is the photo that I downloaded located? Also, some activities are not suitable for pregnant women, besides not recommended for people with fear of heights, recent surgeries, back pain, or if gets dizzy easily. Xenotes is the only tour in the Riviera Maya that takes you to visit the four types of cenotes that exist in nature: semi-open, open, ancient, and cavern. The staff treats you like royalty. This activity begins at the marina located at La Casa de la playa hotel; and is offered to all guests from the hotels of Grupo Xcaret. To valid the service, it is mandatory to print the coupon provided at the end of the purchase and show it at your arrival at the park at the photography area or at the moment of boarding the tours transportation. However, with an advance purchase of at least seven days in this website or by calling our Customer Service, you get 10% discount on the cost of the regular price and 15% off purchasing 21 days or more in advance. Circuit of 3.4 miles of jungle and caves driving an Amphibious Vehicle. How can I get them? ), Check prices in Middleton for tonight, Mar 4 - Mar 5, Check prices in Middleton for tomorrow night, Mar 5 - Mar 6, Check prices in Middleton for next weekend, Mar 10 - Mar 12.